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Your Account

Resetting Your Password

Get back into your account when you've forgotten your password.

If you can't remember your password and can't log in, you can reset it by email. (If you are logged in and simply want to change it, use the Profile page instead.)

Requesting a reset

  1. On the login page, click Forgot your password?
  2. Enter the email address for your account.
  3. Click Send reset link.
  4. Check your inbox for a password reset email.
  5. Open the link in the email.
  6. Enter and confirm your new password, then click Reset password.

You can now sign in with your new password.

The reset link expires after 60 minutes for security. If it's stopped working, just request a new one.

For privacy, the confirmation message looks the same whether or not the email is registered. If no email arrives after a few minutes, check your spam folder and confirm you used the correct address — or contact your administrator.

Didn't request this reset? You can safely ignore the email — your password won't change unless someone opens the link and sets a new one. If you keep receiving them unexpectedly, tell your administrator.

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