Device Status
What the online, offline, and alerting indicators mean.
Every device shows a coloured status indicator in lists, on the map, and on its detail panel. It's the quickest way to tell whether a device needs your attention. There are three possible states.
The three states
| Status | Meaning |
|---|---|
| 🟢 Online | The device is reporting normally, within its expected schedule. |
| ⚪ Offline | The device hasn't reported within its expected window. It may have lost power, lost signal, or been switched off. |
| 🔴 Alerting | At least one of the device's alerts has fired recently (within the last hour). This needs attention. |
How the status is decided
A device is checked against these rules in order, and the first one that matches wins:
- Alerting comes first. If any alert on the device triggered in the last 60 minutes, the device shows as alerting — even if it's also technically offline. A firing alert is the most important thing to surface.
- Offline is next. If the device isn't alerting but hasn't been heard from within its expected reporting interval, it's offline.
- Online otherwise — the device is healthy and on schedule.
The "expected reporting interval" (sometimes called the heartbeat) is configured per device by your administrator. Some devices have no interval set, in which case they are never marked offline — only online or alerting.
When a device goes offline
When a device misses its window, rabbit | iot doesn't react to a single missed message. It waits to confirm the device is genuinely silent before recording a Device offline event. If a message arrives in the meantime, the device simply stays online. This avoids false alarms from a single late reading.
When the device reports again, a Device online event is recorded so you can see exactly when it recovered.
Want to be notified the moment a device drops offline? Create an event-based alert — see Alert Conditions.