Getting Started
Getting Help
Where to turn when you need a hand.
If you get stuck, there are a few places to look before reaching out.
Built-in support
Click your avatar in the top-right corner and look for Support. It opens a small panel with contact details and guidance for your organisation.
This documentation
- Use the search (Ctrl + K / ⌘ + K) to look up any topic.
- Browse the sidebar sections — they follow the same order as the app.
Contact your administrator
Many things are managed by your organisation's administrator rather than from your own account, including:
- Adding or removing devices
- Adding or removing members
- Configuring how a device's raw data is interpreted (its decoder)
- Setting monthly limits for certain notification channels
If a feature described in this guide isn't visible to you, it's usually because of your role or because setup is still pending. Your administrator can help in both cases.
When asking for help, it speeds things up to mention the device name, the time something happened, and a screenshot if you can.